GETTING YOUR ORDER TO YOU!
All products are dispatched by us
using Eco-friendly packing by
First Class UK Royal Mail Delivery
or International Airmail.
Postage
All our orders are posted via Royal Mail First Class or International Air Mail packed in eco-friendly and non-plastic wrapping.
All our post packs are made from recycled materials with the larger sizes produced from Sugar Cane fibre.
We keep our postage and packing as economical as possible for our customers.
Standard UK Delivery £3.95 fixed rate for ALL ORDERS – 1st Class Royal Mail
Europe – International Delivery calculated as per Royal Mail
Worldwide – International Delivery calculated as per Royal Mail
Customers have the option to choose between standard and tracked postage. Please note once we have posted your item, delivery is the hands of Royal Mail.
During the Coronavirus we are minimising trips to the Post Office to twice weekly.
Processing Time
All orders are subject to being in stock, if the item you ordered is not, we will let you know immediately and offer an alternative or a refund. All the hand printed shirts are made here in Southampton and as with any non mechanical production the processing time will vary and Nick will advise on your individual choice
Out of Stock Items
If your order includes multiple items and one (or more) of the items are out of stock we will contact you to either go ahead and post the rest of your order with the remaining garment to follow when printed or to issue you with a refund.
Exchanges
We are happy to offer an exchange and aim to process all returns within 5 working days of receipt but please note that if your exchange item needs to be printed by Nick he will advise when you may expect your replacement garment.
Returns
We are happy to accept returns: any garment that is unworn and fitted with its original label and is despatched to us within 14 days of receipt by you.
Nick Hooper Design does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Packed and Posted with Love
We minimse environmental impact, posting all your items Plastic Free and delivered to the Post Office by bicycle!
